Refund policy

Last updated November 2026

Returns and cancellations

We currently deliver within the United Kingdom only.

If you purchase goods online, you generally have the right to cancel your order at any time before delivery or within 14 days after receiving your goods. For hygiene reasons, this does not apply to earrings supplied in sealed packaging once the packaging has been opened.

Once you have told us you wish to cancel, you have a further 14 days to return the items.

Returned items should be in their original condition, with tags and labels attached. We may reduce your refund if an item has been noticeably worn or used, marked, damaged, washed, or returned with smells such as smoke, perfume, deodorant or washing detergent.

How to return an item

Please contact us at hello@sandl.style to arrange a return or cancellation. We will provide instructions on where and how to return your items.

If your order has not yet shipped, please contact us as soon as possible.

Return costs and refunds

If you change your mind:

You are responsible for arranging and paying for return shipping.

We will refund the price of the returned items, subject to any permitted deductions. If you cancel your entire order, we will also refund any original delivery charge paid. Delivery charges are not normally refunded for partial returns.

If goods are faulty, damaged or incorrectly supplied:

Please contact us as soon as possible. We will cover reasonable return shipping costs and provide a refund, repair or replacement as required by your statutory consumer rights. We will notify you when we receive and inspect your return.

Refunds will be made to your original payment method, unless otherwise agreed. Your bank or payment provider may take additional time to process them.

Contact

For returns, cancellations or problems with your order, please contact us at hello@sandl.style.